Why are the products so much cheaper?

We sell products directly to the public from our warehouse. There is no physical shop and there are no middlemen, so our overheads are kept very low, and we pass our savings onto you!

Are the products that you sell real or authentic?

All the products that we sell are completely genuine - we have no dealings with counterfeit or fake items. We sell the same designer fragrances that you will find in all big retail stores except not at the retail prices.

How do I contact you?

Email: info@yourbeautyexpert.co.uk

Address: Yourbeautyexpert Ltd, 5 Turnpike Close, Sweet Briar Park, Norwich, NR6 5BD

What is your Returns Policy?

We offer a 100% Refund policy (within 30 days of placing your order) if the item is returned

Refunds will be processed once the item has been returned

All you need to do is go to:

https://yourbeautyexpert.myreturnscenter.com

We want you to be 100% happy with our service!

Do you offer free shipping?

Yes! As we are based in the UK, we offer FREE Next Day Shipping (on orders placed before 2pm), if after 2pm you will receive the following day (i.e placed 3pm on Monday, you will receive on Wednesday).

Also, the delivery days are Monday - Saturday.

All Items are sent Royal Mail Tracked 24, so is fully trackable!

How fast will you ship the order?

Same working day! (If ordered before 2pm). If ordered on a Saturday or Sunday, this will be despatched on Monday.

How do I change or cancel my order?

In the case that you want to change or cancel your order, you can email us at info@yourbeautyexpert.co.uk.

How long does it take to get a response?

Customer satisfaction is the most important factor to us. Calling will be an instant response or email you will receive a reply within one hour.